Information

What is Gambling or Gaming Addiction?

At the South East Gambling Addiction Support (SEGAS) service, we understand addiction not as a moral failing, but as a complex set of behaviours that can be understood, addressed, and changed. Gambling and gaming addictions are serious issues, but they are not irreversible. People can and do recover in ways that make sense to them.

Behaviours That Become Compulsive

Addiction, whether to gambling or gaming, is best understood as a pattern of behaviour that becomes compulsive and difficult to control, despite negative consequences. These behaviours often begin as sources of excitement, distraction, achievement, or escape. Over time, they can become dominant in a person's life, even when they no longer bring pleasure or are causing harm.

It's About the Person, Not Just the Problem

We recognise that addiction doesn't occur in isolation. People who develop problems with gambling or gaming are often dealing with other issues, such as stress, trauma, loneliness, anxiety, or poor mental health. Some may be seeking connection or control in online environments they struggle to find elsewhere. At SEGAS, we don't label or shame. We take the time to understand each person's context, needs, and goals.

A Public Health Approach

Our work is rooted in a public health perspective. We reject outdated models that define addiction as a fixed identity or insist on a single path to recovery. Instead, we support each person to define what change means to them. Whether that's cutting back, reducing harm, regaining control, or stopping altogether.

We also recognise that problematic gaming, especially among younger people, may reflect underlying needs. such as a desire for belonging, recognition, or structure. Our approach is about meeting people where they are and helping them build safer, more balanced lives.

Evidence-Informed, Person-Centred Support

SEGAS offers support that is grounded in evidence and rooted in respect:

• Motivational, strength-based approaches that enhance autonomy and confidence
• Trauma-informed and non-judgemental conversations that promote safety and dignity
• Harm reduction strategies that make immediate improvements possible
• Practical supports to address debt, family concerns, mental health, and life goals
• Flexible online sessions to meet people in ways that suit them
  
  

Whether someone is struggling with gambling, gaming, or both, we view them as a person first, not a problem to be fixed. Our role is to walk alongside them, support change on their terms, and help them build a life that feels worth living.